What To Do After a Car Accident in Singapore: Complete Step-by-Step Guide

Involved in a car accident? Unsure what to do next? Stay calm, this guide explains exactly how to handle a vehicle accident in Singapore, from securing the scene to getting your insurance claim processed and your car repaired hassle-free.

Ah Keng Motor is here to assist with accident claims, towing, and repairs. LTA-approved and trusted by thousands of drivers, we're ready to help.

Immediate Actions After a Car Accident

1. Prioritise Safety

  • Check yourself and passengers for injuries

  • If injuries are severe, call 995 for emergency ambulance services

  • Move vehicles to the side if safe, turn on hazard lights

  • Set up warning triangle (50 metres behind vehicle)

  • If accident is on an expressway, call EMAS: 1800 2255 582 for vehicle recovery

2. Exchange Information

Collect these details from all parties involved:

  • Full names and NRIC/FIN

  • Contact numbers

  • Vehicle numbers and descriptions

  • Insurance company and policy details

  • Driver's license numbers

  • Names and contact details of witnesses

3. Document the Scene

Take clear photos of:

  • Vehicle damage

  • Number plates

  • Entire accident scene

  • Road conditions, weather, skid marks

  • Traffic signs and surroundings

When to Call the Police

You MUST report to the police if:

  • There are injuries or fatalities

  • Victims are hospitalised or have 3+ days of medical leave

  • Hit-and-run cases

  • Involves pedestrians, cyclists, or foreign vehicles

  • Damage to government property or infrastructure

Police Hotlines:

  • Emergency: 999

  • Non-Emergency: 1800 255 0000

Filing an Accident Report in Singapore

  • Report to your insurer within 24 hours, even for minor damage

  • File an online traffic accident report via SPF e-Services for property damage only

  • Failing to report may void your insurance or reduce your No Claim Discount (NCD)

Insurance Claims: Own Damage vs Third-Party Claims

Own Damage Claim (At Fault)

  • Your insurer handles repairs

  • May require excess payment

  • NCD likely reduced

Third-Party Claim (Not At Fault)

  • Claim repairs from other driver's insurer

  • NCD remains unaffected

  • Can claim additional expenses like rental vehicle costs

Ah Keng Motor assists with both claim types and can advise if you're eligible for a non-panel accident repair workshop.

Choosing the Right Accident Repair Workshop

Why Ah Keng Motor:

  • LTA-Approved, ensuring all repairs meet legal requirements

  • 50+ years' industry experience

  • Non-panel workshop options available

  • End-to-end accident claims assistance

  • Located conveniently at Sin Ming AutoCity, Singapore

  • Trusted by fleet operators and private car owners alike

Need Towing After an Accident?

If on expressways:

Other roads:

  • Contact Ah Keng Motor for towing arrangements

  • Vehicle brought directly to our workshop for repairs

FAQs: Common Accident Concerns

Can I use a non-panel workshop? In many cases, yes. If your insurer insists on panel repair, we can refer you to trusted partners. WhatsApp us to confirm your situation.

Do you provide accident towing? Yes, but if you're on an expressway, contact EMAS first. Once off the expressway, we can take over.

What documents do I need to file a claim?

  • Accident report

  • Police report (if applicable)

  • Photos and video evidence

  • Witness statements (if any)

Your Next Step: Hassle-Free Accident Assistance

Ah Keng Motor handles:

  • Immediate advice via WhatsApp

  • Insurance claims guidance

  • Fast, LTA-compliant vehicle repairs

  • End-to-end accident recovery support

Previous
Previous

How to Book ERP 2.0 OBU Installation in Singapore

Next
Next

What is a Vehicle Parking Certificate (VPC) in Singapore?