Step-by-Step Guide to Accident Claims & Repairs in Singapore
Getting into a car accident is stressful enough, dealing with claims, repairs, and insurance shouldn't add to the headache. Whether it's a minor fender bender or a serious collision, understanding the accident claim process in Singapore can save you time, money, and frustration.
This guide walks you through exactly what to do after an accident, how to handle your claim properly, and how workshops like Ah Keng Motor simplify the entire process.
What to Do Immediately After an Accident in Singapore
✔ Check for injuries, Call 995 for emergencies
✔ Turn on hazard lights, secure the scene
✔ Take photos of damage, license plates, road conditions
✔ Exchange details: NRIC, contact numbers, vehicle plates, insurer details
✔ Call EMAS (1800 255 0000) for expressway accidents
✔ Report to police if required (serious injuries, hit-and-run, foreign vehicles)
Need help? WhatsApp Ah Keng Motor we can advise your next steps immediately.
The Insurance Claim Process – Step by Step
Step 1: Report the Accident
You must notify your insurer within 24 hours, even for minor accidents. Failure to do so may void your coverage or reduce your No Claim Discount (NCD).
Step 2: Assess Your Repair Options
You can choose:
A panel workshop recommended by your insurer
A non-panel workshop like Ah Keng Motor (subject to policy terms)
Not sure what's allowed? WhatsApp us, we’ll help you check your insurance documents.
Step 3: Claim Type – Own Damage or Third Party?
Own Damage Claim: If you're at fault, your insurer handles repairs, but your NCD may be affected.
Third Party Claim: If you're not at fault, claim against the other party's insurance. Your NCD is protected.
Ah Keng Motor can assist with both claim types, handling the paperwork and repairs for you.
Why Workshop Choice Matters
Not all workshops offer:
✅ LTA-approved, compliant repairs
✅ Full claims documentation support
✅ Towing arrangements
✅ Fast turnaround with minimal downtime
At Ah Keng Motor, we provide a complete, one-stop accident claim and repair solution — trusted by thousands of vehicle owners and fleet operators in Singapore.
Can I Use a Non-Panel Workshop?
In many cases, yes — even with comprehensive insurance. If your policy restricts repairs to panel workshops, we can refer you to a trusted partner.
Always check with us first — WhatsApp our team to review your situation.
How Long Do Accident Repairs Take?
Timeframes vary by damage severity:
Minor repairs: A few days
Moderate to major repairs: 1–2 weeks or more
We provide upfront repair assessments and timeline estimates so you stay informed.
Towing & Expressway Accidents
For expressway accidents, call EMAS (1800 255 0000) for immediate clearance
Once your vehicle is safe, Ah Keng Motor can take over towing and repairs
FAQs About Accident Claims & Repairs
Do I still need to report minor accidents?
Yes — insurers require reports within 24 hours, even for minor damage or private settlements.
What happens if I delay repairs?
Unreported damage may worsen or invalidate your claim. Always consult a workshop quickly.
Will my NCD be affected?
Only if you make an Own Damage claim — Third Party claims do not affect your NCD.
Why Trust Ah Keng Motor for Accident Claims & Repairs
✔ LTA-appointed, inspection-ready repairs
✔ Trusted by private and commercial vehicle owners
✔ Full claims process handled for you
✔ Non-panel options available (subject to insurer)
✔ Convenient Sin Ming AutoCity location
✔ 30+ years of accident repair experience
Involved in an accident?
WhatsApp Ah Keng Motor for assistance, towing, claims advice, and fast repairs.
Conclusion
Accidents are stressful but the claims process doesn’t have to be. Follow this guide, stay informed, and partner with an experienced, LTA-approved workshop like Ah Keng Motor for a hassle-free, compliant repair process.
